Ordering

Once you have a price quote, you can order in a few different ways.

• My Account: Use our secure self-serve portal to order and reorder projects.

• Protocase Designer: If you created your design in Protocase Designer, you can order directly through the software.

• Through an Account Manager: Fill out the Contact Us form on our website or email info@protocase.com.

In My Account portal, you get 24/7 real-time updates on your orders – even on weekends and holidays. Head to the 'Active Orders' tab to see your order's current status. You can get in touch with your Account Manager at any time if you have questions.

Our standard payment terms are as follows:

• First Order: Prepayment

• Repeat Orders: Prepayment

• Net 30 Terms: Net 30 accounts may be arranged on approved credit. Contact your Account Manager to get the NET 30 application.

We accept payments via Credit Card, Wire, PayPal, E-Transfer, Cheque/Check, ACH.

Yes, you can access a detailed proforma invoice inside My Account instantly after placing your order.

Our default currency is in USD. However, if you would find it more convenient, we can quote, invoice and accept payment in CAD, GBP and EUR. Pricing in alternate currencies will be based on the USD price, using our effective conversion rate, and we will hold alternate currency pricing for 30 days. For more information, email info@protocase.com.

With the My Account portal, reordering is easy. Just head to the 'Search Jobs' tab to look for your previous order and add it to your cart. There's no need to start from scratch or dig through old emails.

We ship priority orders by express courier and other orders by economy courier unless otherwise agreed upon. Protocase cannot be held responsible for courier delays or damage in shipment once the product has left our facility.

Protocase ships worldwide!

Shipping is included in the quote unless explicitly stated otherwise.

If there is a problem with the product, please contact us right away. We will replace, at no cost, any product not manufactured in accordance with client-approved eDrawings or any product not deemed to be of acceptable quality to both Protocase and the client.

Yes, in that case, the Protocase Blanket Order Program is the perfect solution. Learn more here.

The Blanket Order Program offers volume pricing without requiring you to get all your parts or enclosures manufactured at once. It also eliminates the risk and cost associated with holding unnecessary inventory.

Choose a Prototyping Blanket Order if you're developing a new design and are not yet certain it will meet your project's final requirements. It's the ideal choice for testing initial designs.

Opt for a Standard Blanket Order if you have a finalised custom design that you need manufactured regularly over a 12-month period. Also known as Just-in-Time (JIT) delivery, this option is best for consistent, scheduled production in low- to large-volume quantities.

Yes, we do. JIT (Just in Time) Production or Standard Blanket Order is the best option if you have a custom design that you want manufactured in low- to large-volume quantities on a regular basis within a 12-month period.