About Us

Protocase delivers a whole new experience to engineers and design professionals by delivering custom electronic enclosures with unmatched speed, simplicity and service.

Standard Terms & Conditions of Sale

Fabrication Tolerances

All goods shall be fabricated to the standard tolerances published here. Protocase shall only be bound to customer-specified tolerances if explicitly agreed to in writing.

Lead Time

Refers to the number of business days required to manufacture goods, starting from e-drawing approval or with Protocase Designer confirmation email.

If Protocase suffers delays in performance due to any cause beyond its reasonable control including, but not limited to, fire, flood, unforeseeable natural catastrophe or delay in obtaining materials, internal equipment failure, manufacturing errors, Protocase is able to promise best effort only, and shall not be liable for delays or any incidental and/or consequential damages.

Setup Fee

This applies to new or modified parts. Not charged on re-order of identical parts.

Silkscreen & Digital Printing Setup Fee

Silkscreen and Digital Printed parts require a setup fee on all new or modified parts. These setup fees are non-recurring charges and will not be charged on subsequent orders providing the parts are directly reordered without modification.

Screen Production Fee

Screen Production Fee’s are recurring charges and will be charged on subsequent orders where applicable.

Payment

For orders that are to be paid by credit card. We accept Visa, Master Card, and American Express. Net 30 terms are available for repeat customers provided credit is approved by Protocase.

Taxes and Duties

Taxes and Duties are not included in quoted price unless explicitly noted on quotation and invoice.

Delivery/Shipping

Shipping is included in quoted price if and only if explicitly noted on quotations. We ship the products by express courier unless otherwise agreed upon. Protocase cannot be held responsible for courier delays or damage in shipment once the product has left our facility.

Shipping Damages

In the event of shipping damage, we require the customer take the following steps:

Warranty

Protocase warrants supplied goods will be free from manufacturing defects for a Period of 90 days. Goods are manufactured to the tolerances specified on this website. Protocase and its suppliers will not accept responsibility for goods improperly stored or handled. It is your responsibility to fully inspect all received goods for defects in fabrication, accuracy, missing items, and any other matters that could affect safety. All goods must be inspected within 7 days of receipt, and Protocase must be notified of missing or defective goods within 24 hours. As a remedy, Protocase will either a) replace missing or defective goods, or b) provide a credit for the value of missing or defective goods. We regret that, due to the custom nature of our business, Protocase cannot provide refunds. Protocase is responsible for the cost of shipping replacement goods to customer. Customer is responsible for cost of shipping returned goods to Protocase.

Warranty for Protocase Service’s on Customer-supplied Parts

We are pleased to offer many services such as powdercoating and screen printing on customer-supplied parts. We strive to attain a high quality of our services, by carrying out such with the utmost of care, and in accordance with our standard procedures. However, in the event that defects occur, the available remedy is limited to rework to the best of our ability, or in the event that satisfactory results cannot be obtained through rework, the available remedy is limited to refund of fees charged for the service. In no circumstances will Protocase be liable for damage to customer supplied parts.

Cancellation

Once your order is received, if, for any reason, you must cancel your order prior to it entering production, you will be charged either 20% of your order or $75, whichever is greater.

* We regret we cannot accept order cancellations once orders have entered production.

Disputes

In the event of a dispute the laws of Nova Scotia, Canada apply. Any litigation shall take place in that jurisdiction.