Protocase delivers a whole new experience to engineers and design professionals by delivering custom electronic enclosures with unmatched speed, simplicity and service.
Standard Terms & Conditions of Sale
All goods shall be fabricated to the standard tolerances published here. Protocase shall only be bound to customer-specified tolerances if explicitly agreed to in writing.
Designing with Protocase
Customer-Submitted Design Approvals
It is understood that the enclosures, parts or components you order were not designed by Protocase Incorporated, nor does Protocase Incorporated have any control over their use or misuse once delivered to you.
If Protocase Incorporated staff helps you create or modify a design, or offers suggestions or advice in any other way, such suggestions or advice are to be regarded as general suggestions only, and offered without responsibility for errors or omissions.
Timely performance is dependent upon Customer providing any requested information to Protocase, i.e. drawing approvals, commercial documentation etc.
Protocase "Design Services" Approvals
When engaged to provide "design services", Protocase will supply drafting services to create CAD designs, under your direction, using design details, drawings or sketches, verbal descriptions, components, or other guidance or information provided by you.
You own any and all CAD drawings produced as a result of this engagement.
You must approve the final drawing before it enters manufacturing. It is your responsibility to ensure that the final design is suitable for your purposes.
Quotations are based on the information provided by you at the time the quote was given. Should the scope of the project change, Protocase reserves the right to adjust the estimate.
Quoted prices include time to create the design, plus two iterations. If further iterations are required, Protocase reserves the right to adjust the estimate.
Should it become necessary to adjust our estimates, Protocase will make every effort to inform you as soon as possible.
Please note that additional lead time is required for design services. The total time to have a design services enclosure built is the sum total of the design services lead time, time that you take to approve the design, plus the manufacturing lead time.
Protocase will make every effort to maintain customer privacy in the normal course of business. However, if there are specific requirements for secrecy or non-disclosure, then arrangements should be made in advance.
Protocase Designer Designs
Protocase performs an internal design check on all customer-submitted designs from Protocase Designer. If the design check fails, Protocase will send additional e-drawings to the customer for corrections or verification.
If the Protocase technical team has any questions about your submitted file, you will be notified via email, otherwise you will receive an "In-Production" email confirming both your job details and the target ship date.
When you select digital print or silkscreen for graphics, this will be reviewed as well. If the graphics team has any questions again, you will be notified via email.
If Protocase is also responsible for shipping, you will receive a Courier shipping notification email with your tracking number.
Orders are to be paid by credit card. We accept Visa, Master Card, and American Express. Net 30 terms are available for repeat customers provided credit is approved by Protocase. Credit Card fees may be applicable.
Orders will typically ship within 2-3 business days, ARO and customer-approved eDrawings. Protocase cannot be held responsible for any delays caused in shipping once goods are in transit. All jobs are quoted FOB Point: Sydney, Nova Scotia, Canada. We ship the products by express courier unless otherwise notified to us.
If Protocase suffers delays in performance due to any cause beyond its reasonable control including, but not limited to, fire, flood, unforeseeable natural catastrophe or delay in obtaining materials, Protocase shall not be liable for any incidental and/or consequential damages.
Once your order is received, if, for any reason, you must cancel your order prior to it entering production, you will be charged either 20% of your order or $75, whichever is greater.
* We regret we cannot accept order cancellations once orders have entered production.
** We also will accommodate cancellation of orders that are in production, and the customer will be charged a cancellation fee determined by the value of the order times the percentage of work completed at the time of cancellation.
Protocase is now happy to offer shipping included on all orders worldwide, but please note that Protocase cannot be held responsible for courier delays or damage in shipment once the product has left our facility.
In the event of shipping damage, we require the customer take the following steps:
- Have your receiver note the damage when signing for the package
- Supply a photo of waybill on the packaged box
- Supply a photo of the box, showing damaged area(s)
- Supply a photo of damaged part(s)
- Keep all merchandise and all original packaging, including cartons and contents until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.
Protocase warrants supplied goods will be free from manufacturing defects for a Period of 90 days. Goods are manufactured to the tolerances specified on this website. Protocase and its suppliers will not accept responsibility for goods improperly stored or handled. It is your responsibility to fully inspect all received goods for defects in fabrication, accuracy, missing items, and any other matters that could affect safety. All goods must be inspected within 7 days of receipt, and Protocase must be notified of missing or defective goods within 24 hours. As a remedy, Protocase will either a) replace missing or defective goods, or b) provide a credit for the value of missing or defective goods. We regret that, due to the custom nature of our business, Protocase cannot provide refunds. Protocase is responsible for the cost of shipping replacement goods to customer. Customer is responsible for cost of shipping returned goods to Protocase.
Warranty for Protocase Service’s on Customer-supplied Parts
We are pleased to offer many services such as powdercoating and screen printing on customer-supplied parts. We strive to attain a high quality of our services, by carrying out such with the utmost of care, and in accordance with our standard procedures. However, in the event that defects occur, the available remedy is limited to rework to the best of our ability, or in the event that satisfactory results cannot be obtained through rework, the available remedy is limited to refund of fees charged for the service. In no circumstances will Protocase be liable for damage to customer supplied parts.
Refers to the number of business days required to manufacture goods, starting from e-drawing approval or in-production confirmation.
This applies to new or modified parts. Not charged on re-order of identical parts.
Silkscreen & Digital Printing Setup Fee
Silkscreen and Digital Printed parts require a setup fee on all new or modified parts. These setup fees are NRE (non-recurring) charges and will not be charged on subsequent orders providing the parts are directly reordered without modification.
Screen Production Fee
Charged on each order.
In the event of a dispute the laws of Nova Scotia, Canada apply. Any litigation shall take place in that jurisdiction.